Frequently asked questions.

Every bag is roasted to order, then shipped directly to you. That means your coffee spends less time waiting on a shelf and more time becoming the cup you look forward to.

Orders are generally roasted and prepared promptly after purchase. Once your order ships, you’ll receive tracking information. For the latest details, see our shipping information.

Freshness comes first: coffee is roasted to order and shipped directly to you. Every purchase also supports service-dog training, so your daily ritual carries a little more purpose.

Yes. Eligible coffees offer Colt’s Club subscription options on the product page. Choose a delivery rhythm and save 10% on recurring bags, with the ability to skip, pause, or cancel as needed.

We want you to love your coffee. Review the return policy for current terms, or contact us so we can help.

A portion of every purchase supports service-dog training. Read more about the mission on our mission page.