Frequently Asked Questions

Quick answers about our coffee, shipping, and mission.

Who do you donate to?

A portion of our profits goes directly to Project2Heal, a nonprofit organization dedicated to training and providing service dogs for children with special needs and veterans. Supporting them allows us to extend our mission of loyalty and comfort beyond coffee.

Where is your coffee roasted?

Our coffee is roasted and shipped from our Roaster in Temecula, CA. So you get bold, fresh flavor in every bag.

How fresh is my coffee when it arrives?

Highly fresh with exceptional aroma and taste. Coffee is custom roasted. Fulfilled within 1-3 business days post-roasting. Guaranteed fresh.

Do you offer whole bean or ground?

Both! Choose your grind on each product page before adding to cart.

How long will my coffee stay fresh?

Recommended for consumption within 2–4 weeks after roasting. Preserve in a cool, dry location, shielded from light. Our superior bags effectively retain coffee freshness post-opening.

Do you ship internationally?

We currently only ship to the U.S. only.

How does Byte & Bark give back?

A portion of our quarterly profits are donated to U.S. based service dog programs.

What payment methods do you accept?

All major credit cards plus Shop Pay, Google Pay, Apple Pay, and PayPal.

Do you offer returns or refunds?

Coffee

Because our coffee is roasted fresh to order, we cannot accept returns on coffee products. If there’s an issue with your order (wrong item, damaged bag, etc.), please reach out within 7 days of delivery, and we’ll make it right.

Merchandise

Our merchandise (mugs, shirts, hats, etc.) is printed and shipped on demand. We only accept returns or exchanges if the item arrives defective, damaged, or misprinted.

  • Claims must be submitted within 7 days of delivery.
  • We may request photos of the defective/damaged product.
  • Approved claims will be replaced at no cost to you.

How to Start a Return/Exchange

Please email info@byteandbarkbrew.com with:

  • Order number
  • Description of the issue
  • Photo evidence (if applicable)

Once approved, we’ll send instructions for your replacement or refund.

Non-Returnable Items

  • Coffee (freshly roasted to order)
  • Gift cards
  • Sale items
Can I set up a subscription?

Yes—subscribe weekly, bi-weekly, or monthly and save automatically.