Byte & Bark Brew

Return Policy

Return Policy – Byte & Bark Brew

We want you to love your experience with Byte & Bark Brew. Below is our return and exchange policy, in accordance with Google Merchant Center requirements.

Standard Returns (United States)

We accept returns for new, unused items within 30 days of delivery.

  • Return window: 30 days

  • Return method: By mail

  • Return cost: Free

  • Refund processing time: Within 5 business days of receiving the return

  • Exchanges: Accepted

To start a return, please contact us at Contact Us Page.

Coffee & Perishable Items

Because coffee is a perishable consumable, we do not accept returns on opened or used coffee.

However:

  • If your coffee arrives damaged or defective, we will replace it or issue a refund.

  • If this is your first coffee order and you are not satisfied, we will issue a one-time refund on your first bag — no return required.

To report an issue, contact us within 48 hours of delivery.

Merchandise (Made-to-Order)

Our merchandise is produced specifically for each order.

  • Returns or exchanges are accepted for defective or incorrect items.

  • Claims must be submitted within 30 days of delivery.

  • Please include a photo of the issue so we can resolve it quickly.

Non-Refundable Items

  • Opened coffee

  • Gift cards

  • Express shipping fees (Next Day Air, 2nd Day Air, 3 Day Select, etc.)

How to Start a Return

Email Us with your order number and reason for return. We’ll provide instructions within 24 hours.