Return Policy

For Coffee & Tea Orders:

We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first bag of coffee. No questions asked, and no need to return anything.

If it is NOT your first order with us:

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours.

For Merchandise:

At Byte & Bark Brew, each of our merch items is made-to-order just for you. Because of this, we’re unable to offer returns or exchanges for things like wrong size, color, or change of mind.

However, if your item arrives damaged, defective, or incorrect, we’ve got your back.

Please contact us within 30 days of delivery with a photo of the issue, and we’ll send a replacement or issue a refund — fast and hassle-free.