Refund policy

Return & Refund Policy

Effective October 1, 2026, for new purchases. Orders placed before this date remain subject to the policy in effect when purchased.

Coffee: Final Sale

Our coffee is fresh-roasted to order and is perishable. All coffee sales are final once shipped. We do not accept coffee returns or exchanges, whether opened or unopened, or offer refunds for taste preference or change of mind.

Made-to-Order Merchandise: Final Sale

Our mugs, apparel, and accessories are made specifically after you order. All merchandise sales are final. We do not accept returns or exchanges, including for buyer’s remorse, ordering the wrong size, or choosing the wrong color or design.

Damaged, Defective, Misprinted, or Incorrect Items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact support@byteandbarkbrew.com. Report issues within 30 days of delivery.

Include your order number, a description of the problem, and clear photographs showing the item and the problem. For an incorrect item, include a photo showing the item received; for shipping damage, include photos of the packaging. We may request additional photographs or information needed to verify the issue.

After reviewing and verifying the issue, we will provide a free replacement or approve a refund for the affected item. Approved refunds are issued to the original payment method. No physical return is required; do not mail items back.

Bundles

The same final-sale rules apply to coffee and merchandise included in bundles. Verified problems with an item in a bundle qualify for the remedies above for that affected item.

This policy does not limit any rights you have under applicable law.

Additional Information

• We are not responsible for delays caused by shipping carriers.

• Incorrect shipping addresses provided at checkout may result in delays or non-delivery and are not eligible for refunds.

Gift cards and express shipping fees are non-refundable, except where required by law.