Refund policy

Return & Refund Policy

At Byte & Bark Brew™, every bag of coffee is fresh-roasted to order to ensure optimal flavor and quality. Because coffee is a perishable product, all coffee sales are final, and we do not accept returns or exchanges on coffee once an order has shipped.

Your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us at support@byteandbarkbrew.com within 7 days of delivery. We will gladly arrange a replacement or issue store credit.

Please note:

• We do not offer refunds for taste preference or change of mind.
• Merchandise items (mugs, apparel, and accessories) may be eligible for return or exchange within 14 days of delivery, provided they are unused, unworn, and in original packaging.
• Customers must contact us prior to returning any merchandise items. Unauthorized returns may not be accepted.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Approved refunds will be issued to the original payment method.

Additional Information

• We are not responsible for delays caused by shipping carriers.
• Incorrect shipping addresses provided at checkout may result in delays or non-delivery and are not eligible for refunds.

Thank you for supporting Byte & Bark Brew™ — every purchase helps fuel great coffee and supports service dog organizations.

We reserve the right to refuse returns or refunds that do not comply with this policy.