01
Coffee Returns & Refunds
Coffee: Final Sale
Our coffee is fresh-roasted to order and is perishable. All coffee sales are final once shipped. We do not accept coffee returns or exchanges, whether opened or unopened, or offer refunds for taste preference or change of mind.
02
Made-to-Order Merchandise
Made-to-Order Merchandise: Final Sale
Our mugs, apparel, and accessories are made specifically after you order. All merchandise sales are final. We do not accept returns or exchanges, including for buyer’s remorse, ordering the wrong size, or choosing the wrong color or design.
03
Damaged, Defective, or Incorrect Orders
If an item arrives damaged, defective, misprinted, or different from what you ordered, contact support@byteandbarkbrew.com. Report issues within 30 days of delivery.
What to include
Include your order number, a description of the problem, and clear photographs showing the item and the problem. For an incorrect item, include a photo showing the item received; for shipping damage, include photos of the packaging. We may request additional photographs or information needed to verify the issue.
How we resolve it
After reviewing and verifying the issue, we will provide a free replacement or approve a refund for the affected item. Approved refunds are issued to the original payment method. No physical return is required; do not mail items back.
04
Bundles
The same final-sale rules apply to coffee and merchandise included in bundles. Verified problems with an item in a bundle qualify for the remedies above for that affected item.
05
Coffee Subscriptions & Cancellations
Proposed wording · Requires approval
Subscription coffee is fresh-roasted to order, and each subscription shipment follows the same Coffee: Final Sale terms above once it has shipped.
You can manage or cancel your subscription through your account. Cancellations apply to future shipments; a subscription shipment that has already shipped is not eligible for return or refund.
If a subscription shipment arrives damaged, defective, misprinted, or incorrect, the process under Damaged, Defective, or Incorrect Orders applies.
06
Shipping Problems & Missing Orders
- We are not responsible for delays caused by shipping carriers.
- Incorrect shipping addresses provided at checkout may result in delays or non-delivery and are not eligible for refunds.
Proposed wording · Requires approval
If your order has not arrived, or tracking shows it as delivered but you cannot locate it, contact support@byteandbarkbrew.com with your order number.
We will review the tracking information and order details, and may work with the shipping carrier to investigate. Any replacement or refund is determined after that review and is not guaranteed for every claim.
For shipping rates, processing, and tracking, see our Shipping Policy.
07
Refund Processing
After reviewing and verifying a reported issue, we will provide a free replacement or approve a refund for the affected item.
- Approved refunds are issued to the original payment method.
- No physical return is required; do not mail items back.
- Gift cards and express shipping fees are non-refundable, except where required by law.
This policy does not limit any rights you have under applicable law.
08
Contact & Customer Support
To report a damaged, defective, misprinted, or incorrect item, or with any questions about this policy, contact support@byteandbarkbrew.com. Report issues within 30 days of delivery, and include the details listed under Damaged, Defective, or Incorrect Orders.